Resources: Customer Comments


"...your molds are superior for use with cold-processed and melt & pour soap. You have wonderful, simple instructions for the projects you demonstrate, and you show what a soap will look like when using one of your molds. Thanks for all you do!" Melanie, from Texas

"I love GoPlanetEarth. Your packaging and mold supplies are out of this world! I also love your tutorials and how you stock supplies that most suppliers don't!" Aliya, from Australia

"I just found your site and I love it! I like your variety of supplies and prices. You have everything I need to help me get started making soaps- my new passion!" Debbie, from TN

"I like the GoPlanetEarth tutorials, they are very clear, precise and exact... thanks for sharing your knowledge of soaping with us other soapers around the world!!!" Mar D. from Spain-Argentina

"I would like to thank you for your service. I love my goodie bag [GPE gave away 50 goodie bags during Customer Appreciaton Week]. Vanesa, from Texas

"Thank you SO much!! I just got my TWO free samples! How awesome. I really appreciate it so much. What wonderful customer service you have. And I can't say that about all suppliers." Kim, from N. Carolina  

"Thanks for the Goodie Bag (during customer appreciation week). It was a pleasant surprise." Karen, from Pennsylvania

"Rec'd my Bamboo & Green Tea, Mandarin, and Tuscan Primovera Wine fragrance oils. Delish! Thanks for the fast service. I want to pour the Primovera Wine into a glass and drink it! But I won't though:). Tanya, from Georgia

"I have to let you know that I ordered your clear glycerin soap and fragrance.  Your soap was easy to use and set up very nicely. The fragrances were great too!" Kara, from Michigan

"The Teak & Sandalwood was a fragrance I was searching for to match other soaps I had been gifted, this is the one and I am thrilled. I am impressed with the base and fragrances and I am sure that I will be ordering again before the holiday season. I started doing soap as a way to get the fragrance I wanted in a glycerine soap. I gave a few of the bars to friends as a little gift and now I am receiving orders for this soap. Your website is very well done and easy to navigate. Keep up the good work." LeAnn, from Michigan

"I have never come across a site that has been so helpful. Your site has so much information and your response to my questions were great. I will continue to do business with you." Jane, from Indiana

"Thank you for your quick service and I would just like to tell you that I am glad that I tripped upon your website – it is absolutely awesome and so very helpful." Donna, from Florida

"Wow! I am very impressed with your customer service. I never expected to hear from you during the weekend, i was expecting a response back my Monday. Thank you for your prompt reply! I said this once before and i will say it again, you have excellent customer service!" Shirley, from California

"I just received my order of fragrances, soap molds and color. I was so happy w/ it! In the past I've had problems with fragrance leaking which is why I ordered from GPE this time. Loved it all, thanks so much! I'll be ordering from you guys again! Lynn, from Florida

"I got your email today and I want to THANK YOU sooooo much for responding to my call in desperate need of an answer. I also appreciate the discount that you have given me towards my next order. I will be ordering from you again very soon. ;o) Thanx again, Your New Customer ." Charlotte, from Arizona

"Thanks for the great customer service, we don't seem to get that so much here in Australia!!" Vikki, from Australia

"I recently ordered soap molds from your company for the first time.  I got my order today and am thrilled!!!  Thank you so much for the bag and the scent samples.  The Watermelon Taffy is to die for!!  I will definitely be ordering again in the near future." Kay, Washington

"Thanks so much for your wonderful customer service and for answering my questions. In this economy, customer service is just so important, and you have it down to a science.Many thanks." Carolyn, New Jersey

"Thank you and thank you for adding Autism Speaks as part of your charity.  My dear grandson is autistic.
For those of us who has one of these wonderful children, your thoughtfulness means a lot." Regina E.

"I received my moulds this morning in excellent condition.  Thank you for the samples.  I quite like Clothes Line Fresh." Maxine S., Australia

"Dear Customer Service: My order arrived today in excellent condition.  Thank you for the tote bag and the fragrance samples.  The samples are a very generous size, and I appreciate them." Susan M., Ohio

"I wanted to take a minute to say "THANK YOU" for my recent order. You made my day! Not only did my order arrive on time, there was a wonderful free sample included. And, the little soap bags are PERFECT for my Soap-Sicles. My husband will be forever grateful to you because he won't have to fiddle with trying to shrink wrap them anymore. I just pop them in the bag, add the label, and tie them with a bit of curly ribbon. They look GREAT! This is the second order I've received from you and I'm certain that I'll be back!" Erin W.

"Thank you for making an effort to get my order to me before Christmas.  In spite of the storms, delayed flights, and the perils of a storm across the whole northern U.S., the order arrived yesterday in plenty of time to complete my projects before Christmas!  You guys are the greatest!" Joyce, Olympia WA

"You are the best customer service I have ever received!! The Nordstrom's of shopping online. Thank you to Jamie and Denise for your help." Janis P.

"My order just arrived!  I’m so excited!!  Eeeee!! My real reason for writing is to say THANK YOU for your exceptional customer service, your quality products and all the wonderful information you provide on your site!  I’m new to all of this and, as you can tell, I’m havin’ a BLAST!  Thank you for sharing your experiences in soapmaking & designing and for all the terrific information so I can do this myself! A pleasure doing business with you..  Looking forward to ordering again!" Barbara O.

"What a fantastic company. You went way above and beyond in helping me and on a Sunday to boot. In this day, it is rare to find someone like you. I placed my order and if you wouldn't have helped me I would have gotten frustrated and just gone elsewhere. I am going to tell my other soapmaking friends about GoPlanetEarth.Thank you again." Penny

"You cannot imagine my delight when I discovered my free gift of Java Jolt fragrance;  as my product currently in progress is Sophi's Coffee Scrub Soap!   I tried it & will see what my feedback is on it. Thank you so much for the gift and personal care that is very much lacking today." Sophia

"I received yesterday my order, magnificent! I wanted to thank you for samples of fragrances that you offered me. The order was very fast, everything is perfect, I am delighted. I posted an article on my blog to talk about about your company. I'll recommend others to you, to be sure. Thank you Denise." C.M. in France

"I did the butterflies for my daughter in law's shower and what fun I had! I never poured soaps before but I sure could see me doing it again and again. Once I got into the swing of tinting and fragrrance it was soooo cool. Your molds were perfect and release was a breeze. I even tried layering the colors and they turned out beautiful. Thanks for the wonderful product and the advise." L.W in Lawton, MI

"I just wanted to say thank you for your fast, reliable shipping for the orders I have placed with You. ;-) Your great service is much appreciated."  C.C in Detroit, MI

"Dear Denise-I received my order yesterday and I just want to thank you for the samples and great products you offer. I looked around for a while to get a wavy soap cutter set and I was thrilled to have come across it on your site. I will visit again." T.M in Henderson, NV

"I received my first order today, and I am very pleased with the quality of molds and confetti I purchased.  I am anxious to use the Cameo molds and I am sure the soaps will be just beautiful.  How special to receive the free bath salts and fragrance.  Your company cares about the consumer and you have made a future customer out of me."  K.S in Pittsburgh, PA

"I just received my order and have to say....THANK YOU! I absolutely love it when free samples are included. Also, I have been looking for a really, really thick shower gel. I found it with you!!!"  J.T in South Carolina

"I would like to thank you for sending me the extra butterfly mold. I really appreciate it and am in love with my butterflies!!!! They're really coming out nice. Most importantly I wanted to thank you for taking the time to call me and answer my questions. I can imagine how busy you are. Please keep adding to your website. I log on whenever I have down time..."  M.C in Bradenton, FL

"Just a quick note to say thanks. I received my order today and am very happy with your service and the 'freebies' were a lovely surprise. Keep up the good work." D.P in Australia

"I have to write a Thank You. You people have great products, prices are inline  and your service is wonderful. Thank you again."  From K.T. in Broad Channel, NY

"Just wanted to let you know the order for the molds arrived today. What a surprise to receive a free gift and samples ~ Thank you so much.  It is a sincere pleasure to do business with people who care about the reputation of their business and their customers. I will be sure to recommend you to my friends. "  From K.M. in Westminster, MD

"I want to thank you for a trouble-free shipment, received this afternoon from my receiving people.  Everything is in order.  Hats off to you for excellent service! Thanks, as well, for the "freebies."  It's a very nice surprise, and much appreciated."  From P.R. in Baton Rouge, LA

"Thank you so much- it's been a mutually beneficial business relationship that has exceeded expectations. Fast and accurate orders are fulfilled. Kudos to all "  From M.H. in Silver Creek, NY

"I love, love, love the Neon Gels (colorants)...and soap wafer samples. Your site is fantastic and thanks for your prompt reply to my e-mail questions. You're heads above all other sites!! "    From A.B. in Lincoln, NE

"INCREDIBLE selection of molds! I was delighted to discover your company's private mold line offers the same quality as another major (mold) brand...I'll be back."  From K.C. in Austin, TX

"Hi. I just want to say you have excellent customer service and wonderful products. I am so glad I found this site."  From C.H. in Spring Lake, NC

"I have been really pleased with your products. Thanks for sending my last order so promptly and including the free gifts!"  From T.L. in Salisbury, NC

"I would like to thank your company for all your wonderful soap products. I'm a first time soap maker and the M&P soap was very easy to use, and alot of fun. My packages came on time, and were packed very well. I think I will be up all night now making so many things. I will be using your company for all of my future soap making needs. Thanks again."  From L.D. in Nova Scotia, Canada

"I just wanted to say thank you for your kindness in getting my order shipped so quickly. I can't tell you what a pleasure it is to deal with your company. From the staff, whom I have spoken with (with questions), to your online ordering system. I can't think of a more professional organization. Again, many, many thanks from a new but loyal customer:)"  From D.T in Rhode Island

"The staff has been very helpful with their response to my e-mail questions. The responses were quick and appreciated. Keep up the good work."  From J.J in California

"Thank you sooooo much for such prompt service.  I backed myself into the proverbial corner on a pending soap order and needed the supplies from  you quickly...I never expected you to ship this quickly!  Thank you, thank you!"  From T.W in Alabama

"Thank you for having such an extensive selection of box sizes. We looked all over for boxes that would fit our soaps and your company was the only one that came close. THANKS!"  From D.V in Pennsylvania

"Congratulations on such a wonderful site! I love all your new funky molds! If I didn't already have a studio filled with soapmaking supplies, I would definitely purchase from you. Good Luck with all your creative endeavors!" > From Marie Browning, in B.C. Canada (author of 19 creative craft books, including 6 soap making books)

"Buying (bath confetti & glassine bags) in bulk will enable me to gift not only the bridesmaids, but others as well.  More people should know about your site!!!  Especially the Wedding people, they are offering this very thing, which gave me the idea.  Weddings are so expensive anyway, thank you for helping me find a way to do something special that I can afford."  From P.M in Oklahoma

"WOW! Incredible service, great molds, and speedy delivery. Thank you for offering such a comprehensive soap making site for melt and pour soap makers... love the goplanearth soap mold designs, especially the flip flop and baby imprint molds."  From M.J in Oregon

"It is such a pleasure to do business with a company with such responsive customer service."  From D.S in Missouri

"I'm hooked! The quality and speed of receiving my last order were superior to other sites I've order from and I couldn't wait to order from you all again. Thanks for your commitment to quality soapmaking products and importantly for the variety in molds, bases, and fragrance oils that you offer."  From A.M in Ohio

"Thank you kindly! Your customer service department is the most responsive I've come across :)"  From B.P. in Rhode Island

"Hi. I just wanted to drop a quick note to say that I received my package and everything looks great! Thanks for all your help!."  From D.B. in California

"The order arrived a day or two after I called. I'm very excited to give it a try (soap making). I've never done it before. Thanks for including instructions. I'm going to try it this weekend and will let you know how it goes! Thanks again for the good service."  From L.G in Alaska

"I just wanted to send you all a quick thank you for your help in getting our credit card issue resolved (!) and for your help and kindness. This is the first time I have done business with your company, and it has been such a pleasure. And, I'd especially like to thank Denise for her telephone call, in order to get the order expedited. You guys have the best customer service I have seen in an internet company in a long time. Your employer is lucky to have you:). Again, many thanks!"  From D.T. in Rhode Island

"Thank you, it was a pleasure doing business with your company. I am VERY pleased with the molds and lavender herb I purchased. Much better quality than expected. Pleasant surprise."  From D.P. in Indiana

"I love your glassine envelopes (#1). They are the perfect size for my project and I can't find them anywhere else. Thanks for offering them."  From P.B. in Massachusetts

"Such a wonderful site! I enjoy shopping here."  From C.F in Iowa

"Great selection and prices!"  From C.K. in Maryland

"Hope to hear from you with the latest products that help make the homesoaper more on top of it! Thanks for having such a user friendly site and SOOOOOOO detailed. I love it."  From S.G. in Texas

"I just got my elk mold yesterday, and first of all, I was amazed it got here so quickly (thank you!). And second, I was very surprised at the quality of this mold. It is WONDERFUL! I used it last night and it looks like it will hold up for about 100 years longer than any of my other molds."  From T.B in Tennessee

"Just wanted to let you know we received all the products today. All in good order. We are thrilled with the quality and looking forward to using them. We were very surprised at how fast delivery was."  From P.T in Arizona

"Love your products...makes our soap production easier than ever before."  From J. M in California

"I appreciate your time (in answering questions) and love your products."  From L.U. in Pennsylvania

"I just visited your web site and was very impressed with your soaps and products. You offer some very creative soap making ideas. Thank you for offering such a wonderful site!"  From V.E. in Oregon

"Thanks for the hands-on customer service. I'll be back!"  From F.M in New York

"Wow! You're new bath size flip flop mold is a hit. Thank you for offering such unique, quality molds. I love all the photos of finished soaps. They are inspiring."  From J.M in Florida

"Thank you for the soap wafer samples included in my order. It's nice to see how certain colors look in finished soap. All the colored soap products I ordered were exceptional. The colors are incredible!"  From K.H. in Ohio

"A-1 site!!!! Love all the helpful hints and large assortment of products. When my ordered arrived, I was even more impressed. The instruction sheets you included were helpful and much appreciated. Thank you for such a wonderful site."  From G.B in New Mexico

"Thank you for offering ready made soap inserts. Our soaps have been featured in several major magazines. Your inserts have allowed us to step up production and stay on top of things. We are always impressed how quickly (large orders ) are shipped. Thank you for the excellent service and the preferred customer discounts that you send :).""  From B.L in Washington

"What wonderful customer service! I called with product questions and spoke with Jamie. She was so helpful and willing to assist. That phone service sold me on your company. I received my order and was further impressed with the quality of the molds. The goplanetearth baby mold is exactly what I needed for an upcoming event. Thank you for all the help and assistance."  From T.C in Minnesota

"Last time I received my order, there was a mix-up with one of the molds I ordered. You fixed it right away, and at no cost to me--thank you for such great customer service!:)"  From M. M in Virginia